Vibkosan takes the highest possible security measures to ensure that your personal data is collected, stored and shared in accordance with the law and to protect your privacy.
Our aim is to inform you in the most transparent way about the ways your personal data is collected, the purposes of processing, the persons with whom it is shared, legal reasons and your rights, in accordance with Article 10 of the Personal Data Protection Law No. 6698 and in line with your satisfaction.
a) Data Controller
In accordance with the Personal Data Protection Law No. 6698 (“Law No. 6698”), your personal data will be collected and processed by Vibkosan as the data controller within the scope explained below.
b) For What Purposes Will Personal Data Be Processed
The COMPANY may collect personal data in categories such as identity information, contact information, customer information, customer transaction information, transaction security information, legal transaction and compliance information and marketing sales information from parties such as its customers, employees, potential customers, job candidates, business partners and suppliers.
Your collected personal data; – To be able to offer COMPANY products and services to you, to fulfill our obligations to you, to organize records and documents, to comply with information storage, reporting, information, tax and other obligations stipulated by local and international legal legislation,
– To offer you special advertisements, campaigns, advantages and other benefits for sales and marketing activities to be carried out to increase the quality of services and products,
– To manage infrastructure and commercial activities and to comply with internal policies and procedures, including those related to auditing, finance and accounting, billing and collections, information processing systems, data and website hosting, business continuity and records, document and print management,
– To communicate with you in order to transfer the necessary information to you regarding information processing requirements, system structure, the necessity of information processing support services received, and these services and products,
– To conduct traffic measurement, statistical analysis, segmentation/profiling and CRM studies to be carried out for sales and marketing activities,
– To receive your opinions and suggestions regarding measuring and increasing customer satisfaction, complaint management, new services and products, and to send your problem-error notifications. to receive, to inform you about products and services, complaints and requests,
– To receive your orders, to carry out your payment transactions, to provide logistics cooperation with 3rd parties and to ensure product shipment, to suggest products and services that may interest you, online behavioral advertising and marketing, customer portfolio management, measurement and development of service quality, communication, optimization, audit, risk management and control, promotion, analysis, determination of areas of interest, scoring, profiling, marketing, sales, advertising, communication
– To be used in all kinds of products and services to be offered to you within the scope of the law and relevant legislation regulating the works written in the COMPANY’s articles of association, which are the subject of your disclosure of your personal data to the COMPANY,
– To comply with the information storage, reporting and information obligations stipulated by official institutions, to fulfill the requirements of the contracts and to fulfill the legal obligations to which the COMPANY is subject regarding the use of these services,
– In line with the purpose of determining and implementing the commercial and business strategies of the COMPANY; Financial operations, communication, market research and social responsibility activities carried out by the COMPANY, purchasing operations (request, offer, evaluation, order, budgeting, contract), internal system and application management operations, managing legal operations – To comply with applicable laws and regulatory obligations (including those outside your country of residence), including anti-money laundering and anti-terrorism laws, to comply with legal processes and to examine, evaluate and respond to requests from official authorities and state authorities (including those outside your country of residence), will be processed within the scope of the personal data processing conditions and purposes specified in Articles 5 and 6 of Law No. 6698.
c) To Whom and For What Purpose Can Processed Personal Data Be Transferred
Your collected personal data; limited to the realization of the purposes stated above;
– To COMPANY’s business partners, suppliers, shareholders, Yıldız Holding and its affiliates,
– To persons or organizations permitted by the Tax Procedure Law, Social Security Institution legislation, Court of Accounts, Law on Prevention of Laundering Proceeds of Crime, Law on Prevention of Money Laundering, Turkish Commercial Code, Code of Obligations and other legislative provisions,
– To legally authorized public institutions and organizations, administrative authorities and legal authorities,
– To foreign companies and their affiliates,
– To real or legal persons from whom we receive services and cooperate in product/service comparison, analysis, evaluation, advertising and the realization of the above-mentioned purposes, program partner institutions and organizations, institutions with which we have agreements regarding sending the messages we send to our customers, and cargo companies that deliver the orders placed to you, within the framework of the personal data processing conditions and purposes specified in Articles 8 and 9 of Law No. 6698.
c) Method and Legal Reason for Collecting Personal Data
Your personal data is collected verbally, in writing or electronically from the COMPANY General Directorate, applications made through contracted websites, other institutions from which we provide/receive support services, and real and/or legal persons who are transacted within the scope of any legislation or contract, our website and mobile application, call centers, social media accounts, or other channels that will be established/may be established in the future;
It is collected by the COMPANY within the framework of legal legislation for the purposes specified above, within the scope of the performance of the contract.
d) Rights of the Personal Data Owner Listed in Article 11 of Law No. 6698
As personal data owners, if you submit your requests regarding your rights through the methods set out below, the COMPANY will finalize the request as soon as possible and within thirty days at the latest, depending on the nature of the request. No fee will be charged for up to ten pages in the response to be given. A transaction fee of 1 Turkish Lira will be charged for each page over ten pages. If the response to the application is given on a recording medium such as a CD or flash drive, the fee that may be requested by our company will not exceed the cost of the recording medium.
In this context, personal data owners have the right to;
Learn whether personal data has been processed,
Request information about personal data if it has been processed,
Learn the purpose of processing personal data and whether it is used in accordance with its purpose,
Know the third parties to whom personal data is transferred domestically or abroad,
Request correction of personal data if it is processed incompletely or incorrectly and request notification of the transaction made within this scope to third parties to whom personal data is transferred,
Request deletion or destruction of personal data if the reasons requiring processing are eliminated despite the fact that it has been processed in accordance with the provisions of Law No. 6698 and other relevant laws and request notification of the transaction made within this scope to third parties to whom personal data is transferred,
Object to the emergence of a result against the person by analyzing the processed data exclusively through automated systems,
Request compensation for the damages incurred due to the processing of personal data in violation of the law.
You may submit your request regarding the exercise of your rights specified above in accordance with the first paragraph of Article 13 of Law No. 6698 and the Communiqué on the Procedures and Principles of Application to the Data Controller No. 30356 and dated 10.03.2018, in Turkish and in writing or by using the registered electronic mail (KEP) address, secure electronic signature, mobile signature or the electronic mail address previously notified to the COMPANY and registered in our system. In applications, only information about the applicant will be provided and it will not be possible to obtain information about other family members and third parties. The COMPANY reserves the right to verify your identity before responding.
Your application must include;
a) Your name, surname and signature if the application is in writing,
b) Your Turkish Republic identity number for citizens of the Republic of Turkey, your nationality, passport number or your identity number if you are a foreigner,
c) Your place of residence or workplace address for notification,
ç) Your e-mail address, telephone and fax number for notification, if any,
d) Your request subject,
and if any, information and documents related to the subject must be added to the application.
You can submit your applications that you want to make in writing, by attaching the necessary documents, to our Company’s address as the data controller, Deri OSB Mah. Finisaj Cad. İstanbul Deri OSB YB-1 No: 9 Tuzla İstanbul Turkey. You can access the application form here.
You can submit your applications that you want to make via e-mail to info@vibkosan.com e-mail address.
Depending on the nature of your request, information and documents that will enable identification must be provided to us completely and accurately. If the requested information and documents are not provided as required, the COMPANY may experience problems in conducting the research to be conducted based on your request in a complete and qualified manner. In this case, the COMPANY declares that it reserves its legal rights. Therefore, your application must be sent in full and including the requested information and documents according to the nature of your request.